Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RingBird platform, website, and services (collectively, the "Service") operated by RingBird ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use RingBird. By using the Service, you represent that you meet these requirements and that the information you provide is accurate and complete.

2. Account Registration

To access the Service, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

3. Description of Service

RingBird provides an AI-powered voice agent that answers inbound calls on behalf of businesses. The Service includes:

• AI voice agent that answers calls, qualifies callers, and captures contact information.
• Automated SMS follow-ups with listing details, links, and documents.
• Call recordings, transcripts, and AI-generated lead summaries.
• A web dashboard for managing listings, leads, and agent configuration.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Send unsolicited or unauthorized SMS messages, spam, or marketing materials in violation of CASL.
• Discriminate against callers based on race, religion, national origin, gender, sexual orientation, disability, family status, or any other protected characteristic.
• Collect or store sensitive personal information (SIN, banking details, health records) through the AI agent.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Interfere with or disrupt the Service's infrastructure or security.
• Impersonate any person or misrepresent your affiliation with a business.

5. Telephony & SMS Compliance

You are responsible for ensuring that your use of RingBird complies with all applicable telecommunications and anti-spam laws, including CASL, CRTC regulations, and the National Do Not Call List (DNCL) rules.

RingBird's AI agent discloses call recording at the start of each call and obtains verbal SMS consent before sending follow-up messages. You must not override, disable, or circumvent these compliance features.

6. Subscription & Billing

RingBird offers both free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) at the rate displayed at the time of purchase. Usage-based charges (e.g., per call minute or SMS) may apply as described on our pricing page.

• Payments are processed securely through Stripe. You authorize us to charge your payment method on each billing cycle.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We reserve the right to change pricing with 30 days' notice. Continued use after the change constitutes acceptance.
• Refunds are handled on a case-by-case basis. Contact support@ringbird.ca for billing inquiries.

7. Intellectual Property

The Service, including its design, code, AI models, branding, and documentation, is owned by RingBird and protected by Canadian and international intellectual property laws. These Terms do not grant you any ownership rights in the Service.

You retain ownership of the content you provide (listings, agent scripts, follow-up templates). By uploading content to RingBird, you grant us a non-exclusive, worldwide license to use that content solely to provide the Service.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.

You acknowledge that AI-generated outputs (transcripts, summaries, lead scores) are automated and may contain inaccuracies. You are responsible for reviewing AI-generated content before relying on it for business decisions.

9. Service Availability & Modifications

We strive to keep the Service available 24/7 but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. We will provide reasonable notice before making changes that materially affect your use of the Service.

10. Limitation of Liability

To the maximum extent permitted by law, RingBird and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to:

• Lost leads, missed calls, or business opportunities.
• Inaccuracies in AI-generated transcripts, summaries, or lead scores.
• SMS delivery failures or telephony service interruptions.
• Unauthorized access to your account due to compromised credentials.

Our total liability for any claim arising under these Terms shall not exceed the amount you paid to RingBird in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the AI agent will handle every call perfectly, that transcripts will be error-free, or that SMS messages will always be delivered successfully.

12. Indemnification

You agree to indemnify and hold RingBird harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party rights.

13. Termination

Either party may terminate these Terms at any time. You may close your account through the dashboard or by contacting support. We may suspend or terminate your access if you breach these Terms or if continued use poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our Privacy Policy and applicable data retention requirements.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be resolved in the courts located in Ontario, Canada.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. If changes are material, we will notify you by email or through a notice on the platform. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms, contact us at: